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FAQ's


Can I place an order by phone?

If you wish to purchase a product by phone we recommend that you contact the 100% Appliances Store nearest to you (check Store Locator) and they will assist.

Please be advised that all 100% Appliances stores are independently owned and so prices of product purchased in-store may vary from those shown on this website.


I'm accessing this site from outside New Zealand. Can I still place an order?

I'm accessing this site from outside New Zealand. Can I still place an order?


Can I collect my order from a store?

Yes, you can choose to collect your online order from your nearest 100% store. Check the store locator for your nearest 100% store.

After placing your order you will be contacted by the store of your choice when the order is available for pick-up. Products may only be picked up from the store by the credit card holder with a photo ID and order confirmation.


What will the delivery fee be for a particular item?

Small items will have a courier charge of $6.00.

Medium sized item will have a courier charge of $ 15.00

Large item delivery fees are $65.00 for local delivery.

In addition, delivery to rural addresses will incur an additional rural delivery surcharge of $40 to cover extra time and fuel costs.

You can avoid delivery charges by picking up your purchases from your local 100% Appliances store. Check the store locator for your nearest 100% store.


Which payment methods can I use to place my order?

You can pay with Visa or MasterCard on our website.


When will my product be delivered?

Your nominated 100% Appliance store will deliver on Monday to Friday and up to about 5pm. In some cases they may be able to offer weekend deliveries but this will need to be discussed with your nominated 100% store – an additional fee may apply.

Unfortunately deliveries cannot be made to Post Office boxes.

If you have any questions about delivery please feel free to contact your nominated 100% Appliances store.


Does someone have to be home to receive delivery of my order?

Yes all deliveries need to be signed for. Some items will be sent via signature required courier/freight. If there is no one available to sign for the delivery, a card will be left to inform you of the attempted delivery and the courier’s contact details. Please note, a re-delivery fee may apply in some instances.

Items may be delivered by your nominated 100% Appliances store, in which case the delivery will be pre-arranged with you. Please provide with your order daytime contact telephone numbers so you can be contacted including a mobile number if possible.


If my order is a gift for someone else, can it be delivered directly to them?

Yes, you will be able to enter the address to which the gift needs to be delivered within the check-out process so long as it is a New Zealand address. Delivery will need to be signed for. As an added security to credit card holders, when the shipping address is different to the billing address, additional order verification steps will be taken.


Do you deliver to Rural Addresses?

Yes we do. Please note that an additional delivery surcharge will apply, depending on the number, size of items and location of delivery.


Can my order be delivered to a PO Box?

No, we are unable to deliver to a PO Box as we require a signature upon delivery.


Can you deliver overseas?

No we do not deliver overseas. You can order from overseas but we cannot deliver overseas. All orders must be delivered to a New Zealand address. Please note, a signature and maybe a Photo ID will be required for goods to be delivered.


Can you install my Products?

Your nominated 100% Appliances store may be able to assist you with installation of your purchase but this will have to be discussed with them. Depending on the exact product and your requirements there may be a fee involved.


Can I Trade-in my old whiteware item?

Only when you make a purchase in-store. A Trade-In on selected whiteware may be available. Please check with your nearest 100% store about whether they accept Trade-In’s.

Please note Trade-in’s are not available on online purchases.


Can my old whiteware items be removed when my new purchase is delivered?

Some 100% stores are able to remove old whiteware items but this will need to be discussed with your nominated 100% store before delivery. Additional charges may apply.


How do I cancel or amend my order?

If for any reason you need to cancel or change your order, please do not email us but instead call us as soon as possible on +649 579 6960. Our system is designed to fill orders and get your goods on their way to you as quickly as possible, so the sooner we hear from you, the sooner we can action your request.


What if I need to return my purchase?

If you do purchase online and want to return the product you purchased, please note that there is no legal requirement for us to accept returned goods if you have merely changed your mind. However, we may accept certain goods back if they are returned unopened, unused and in original undamaged condition within a period of 7 days only. Contact us first to see if this applies to the goods that you wish to return.

Unfortunately, software, personal hygiene products and headphones may only be returned if they are faulty. They cannot be returned simply because you have changed your mind about them.

To discuss any of the above with us please contact your nominated 100% Appliances store (its contact details are contained in your order confirmation)


Warranty on my Purchase?

Purchasing your new appliance from the 100% website gives you the same warranty protection as buying direct from our 100% Appliance stores and your rights under the Consumer Guarantees Act 1993 will still protect you, unless you are buying for business purposes. In that case, the guarantees under the Consumer Guarantees Act 1993 are excluded.

For extra piece-of-mind consider purchasing an extended warranty. You can purchase extended warranties from any of our 100% Appliance stores.